Returns and Refunds Policy

We want you to be happy with everything that arrives from Ella's Adventures. If something is not right, please get in touch and we will do our best to sort it out.

Made to Order Products

Our enamel mugs and travel posters are printed to order. Because of this, we are unable to accept returns or offer refunds simply because you have changed your mind. Please check your order carefully before completing your purchase.

If your order arrives damaged, faulty, or incorrectly printed, please contact us within 14 days of delivery at followellasadventures@gmail.com with a photograph of the issue and your order number. We will arrange a replacement or refund as appropriate.

Letters, Postcards and Stationery

If your order arrives damaged or there is an error with your item, please contact us within 14 days of delivery. We will send a replacement at no extra cost.

As these are physical printed items, we are unable to accept returns for change of mind.

Subscriptions

Monthly Compass Club subscriptions can be cancelled at any time. Cancellation takes effect from the following billing period. Payments already processed are non-refundable.

Six-month and annual subscriptions are paid in full upfront and are non-refundable once the first letter has been dispatched.

Personalised and Custom Items

Personalised or custom orders cannot be returned or refunded unless they arrive damaged or faulty.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law. Under the Consumer Rights Act 2015, you are entitled to goods that are of satisfactory quality, fit for purpose, and as described. If your goods do not meet these standards, please contact us.

How to Contact Us

For any queries about returns or refunds, please write to us at followellasadventures@gmail.com with your order number and details of the issue. We aim to respond within two working days.